Sales Policy

At Zetopic, we are committed to providing a seamless and satisfactory shopping experience for all our customers. Our sales policy outlines the terms and conditions to ensure clarity and transparency in every transaction.

1. Order Processing
Order Confirmation: Once you place an order, you will receive an email confirmation with the order details. Please review this information carefully and contact us immediately if any changes are needed.
Processing Time: Orders are typically processed within 1-2 business days. You will receive a notification once your order has been shipped.
2. Shipping and Delivery
Shipping Methods: We offer a variety of shipping options to meet your needs. Shipping costs and delivery times will vary based on your location and the chosen shipping method.
Delivery Time: Standard delivery times are 3-7 business days, depending on your location. Expedited shipping options are available for an additional fee.
Tracking: Once your order has been shipped, you will receive a tracking number to monitor the delivery status.
3. Returns and Exchanges
Return Policy: If you are not completely satisfied with your purchase, you may return it within 30 days of receipt for a full refund or exchange. Items must be in their original condition and packaging.
Return Process: To initiate a return, please contact our customer service team with your order number and reason for return. We will provide instructions for returning the item.
Refunds: Refunds will be processed within 5-7 business days upon receipt of the returned item. Refunds will be issued to the original payment method.
Exchanges: If you wish to exchange an item, please contact us to arrange the exchange. We will provide instructions for returning the original item and sending the replacement.
4. Payment Methods
Accepted Payments: We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other payment methods as indicated on our website.
Payment Security: Our website uses secure encryption to protect your payment information. Your privacy and security are our top priorities.
5. Customer Support
Contact Us: For any questions or concerns regarding your order, please contact our customer service team via email at [email protected] or call our hotline at+16782578749. Our team is available Monday to Friday, 9:00 AM to 6:00 PM (EST).